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Los Angeles: Frequently Asked Questions

Get answers to your questions about Republic Services waste and recycling services for Los Angeles and surrounding areas.

Who is Republic Services?

Republic Services is one of the largest recycling and waste service providers in the industry, whose promise is to handle our customers recycling and waste needs in a way that is easy and effortless. We are committed to each and every community we serve. When it comes to serving communities, we're devoted to providing the most effective, safe and environmentally-friendly solutions. Our vision is to be America's preferred waste and recycling provider by creating value through the differentiation of our services.

Where are you located?

Our local office is at 12949 Telegraph Rd., Santa Fe Springs, CA, 90670.

What are your call center hours?

Our call center hours are 7 a.m. to 6 p.m. Monday - Friday. Saturday we are open from 7 a.m. to 3 p.m.

Are you hiring? Where do I apply?

You can find a list of open positions on the 'Republic Services Jobs' page on our website at www.republicservices.jobs.

What do I do if I have a service issue?

You can contact us for any service related issue at 800-299-4898 or by going to My ResourceTM. Whether you are a resident or a business, My Resource is for you. You can sign up online at RepublicOnline.com or download the My Resource app at App Store/Google Play.

What is the process to change my service day (commercial/industrial only)?

If there is no change to the billing (rates), Republic Services can process the service day change. Just call our customer service department at 800-299-4898.

Whom do I call to request a bulky item pick up?

If you live in a Single Family home, you can contact our customer service representative at 800-299-4898.

Are there clean-up events?

Republic Services provides clean-up events based on the guidelines of your specific City. Please visit your City page from the Home Page to find out more about what is offered in your area.

Do you pick up Household Hazardous Waste (HHW)?

No, we do not pick up HHW. To find a drop off location near you, visit www.cleanla.com.

What if I am new to the area? Whom do I call to start service?

You may call Republic Services at 800-299-4898.

Do you work on holidays/Saturdays/Sundays?

Republic Services provides service Monday - Friday for residential customers, Monday - Saturday for commercial and industrial customers. We are closed six major holidays per year.

What holidays are you closed?

We are closed New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Each week in which these holidays occur, trash and recycling collection will be delayed by one day, beginning the day after the holiday. For example, Monday's collection will be collected on Tuesday, Tuesday's collection will be collected on Wednesday and so on. Your service will resume its regular collection schedule the following week.

Do I have to wash my recyclables?

All recyclables must be relatively clean, empty and dry. This does not mean to put them through a dishwasher. This is especially important during our current drought period. An example of relatively clean, empty and dry would be: a mayonnaise jar that has been wiped clean of residue with a spatula or emptying a soda bottle completely in the sink. Both of those are clean and dry enough.

Where do the recyclables go?

There are many steps in the recycling process. It begins with you placing all your recyclable items into the recycling cart. Next, we collect and deliver these recyclable materials to our Material Recovery Facility (MRF)'s. These items get sorted into like items and once materials are sorted, they are sent to recyclers throughout the United States and the world, depending on the availability of markets and value of the materials